SVS "TIMELINESS" POLICY
Most people can become easily frustrated when they are made to wait in a doctor’s office. Oftentimes, this can be for an extended period of time. It is my belief that a portion of the Doctor/Patient goodwill can be negatively effected by each such event. We don’t want that frustration to occur in our practice, and, it is a variable that we can control. Therefore, our SVS “Timeliness” Policy is designed to be mutually beneficial to minimize any frustrations that you might experience, while at the same time, keeping our practice and time management very crisp and well organized.
Therefore, effective July 1, 2006, our Policy is that all Vision Therapy sessions will begin promptly at the beginning of each hour; and, will end promptly at 45 minutes after the beginning of each hour.
The 15 minute gap between appointments will allow for:
Vision Therapist progress recording of the results of the session just completed; and/or,
Vision Therapist progress reporting to the parents on the session just completed; and/or,
Vision Therapist preparation for the next regularly scheduled V.T. patient session
Any patient-related tardiness in beginning a Vision Therapy session will not result in an extension of the originally scheduled 45 minute session (which would conceivably make other timely patients wait), but, will result in the 45 minute session being correspondingly reduced by an amount equal to the tardiness. Obviously, your child’s progress and results are predicated (and guaranteed, in part) by your child receiving the full and regularly scheduled (not partial and/or periodic)benefits that will result from his/her vision therapy treatments.
For practicality purposes, a timer device will be set to sound at 45 minutes after the beginning of each session hour, and this will signal the end of each vision therapy session.
For a printable version of this policy, click hereSVS "CANCELLATION" POLICY
Our intent in creating this Cancellation Policy is to try to create a reasonable resolution to a “thorny” SVS practice management issue. We want to be fair to parents who have family scheduling issues to resolve; we want to be fair to insure our patients’ progress by reinforcing the urgency of regular treatment attendance; and, we want to address real life, practical practice management issues icluding vision therapist scheduling.
Therefore, our attempt at a fair and balanced SVS Practice Management Cancellation Policy is as follows:
There will be a $50 cancellation fee (for either the patient or SVS) if a vision therapy appointment is cancelled less than 72 hours from its scheduled time.
The only exception to the above is if there is a legitimate medical or family emergency that precludes the patient or the therapist from attending the session.
If the cancellation fee is applicable, SVS will either bill the patient for this extra fee…or…will issue a refund check to the patient in the appropriate amount.
For a printable version of this policy, click here